Director of Operations, Sutter West Bay Medical Group (San Francisco, CA)

The Director of Operations is responsible for enabling the effectiveness, execution, and performance of the practice enterprise within a large, multi-specialty medical group of approximately 500 clinicians.

This Director functions as a high-leverage operator focused on practice enterprise enablement—owning the systems, processes, analytics, and execution discipline that allow practice leadership and medical group operations to operate effectively at scale.

Key Responsibilities

Practice Leadership Operating Model

· Design, implement, and continuously refine the operating model for practice leadership across the medical group.

· Establish standardized structures for leadership forums ensuring they are agenda-driven, decision-oriented, and consistently executed.

· Own the end-to-end management of practice leadership cadence, including agenda development, pre-read preparation, facilitation support, and documentation.

· Ensure clear capture and tracking of decisions, action items, ownership, and timelines, with disciplined follow-through and closure.

· Create transparency for leadership around priorities, progress, and accountability.

Strategic Initiative Execution & Enterprise Prioritization

· Translate strategy into structured, executable workplans with defined milestones, dependencies, and risks.

· Drive programmatic oversight of key initiatives (e.g., Experience of Work, access improvement, growth readiness).

· Establish and maintain enterprise-level tracking of strategic initiatives, ensuring visibility to progress, barriers, and outcomes.

· Proactively identify risks and misalignment, escalating issues and driving resolution across stakeholders.

· Support prioritization across competing initiatives, ensuring alignment with practice leadership and executive direction.

Practice Leadership Performance Management

· Own and operationalize the annual physician and APC performance evaluation process in partnership with HR, the Chief Medical Officer, executive and physician and APC leadership.

· Design and manage standardized timelines, evaluation frameworks, and deliverables.

· Coordinate inputs across stakeholders (self-assessments, peer feedback, leadership evaluations).

· Develop clear, data-informed performance summaries and materials to support executive discussions.

· Ensure outputs translate into actionable goals, development plans, and accountability mechanisms.

· Maintain confidentiality, consistency, and professionalism throughout the process.

Medical Group Hiring Plan Oversight (Physician & APC Workforce)

· Under the VP, Operations, support the end-to-end process for the medical group’s physician and APC hiring plan, in close partnership with practice leadership, finance, and operations.

· Translate strategic growth priorities into workforce plans, including headcount modeling, specialty mix, and geographic distribution.

· Establish governance, timelines, and tracking mechanisms for hiring plan development, approval, and execution.

· Monitor progress against plan, identifying gaps, risks, and dependencies (e.g., access needs, onboarding capacity).

· Ensure alignment between hiring plans and operational readiness in partnership with foundation teams.

· Provide leadership visibility into workforce pipeline, risks, and performance against targets.

Executive Triage & Cross-Functional Coordination

· Serve as a central coordination point for practice leadership, ensuring efficient routing of inquiries and issues to appropriate partners (operations, HR, finance, analytics).

· Reduce administrative burden on physician and APC leaders by clarifying processes, ownership, and escalation pathways.

· Ensure timely follow-up and resolution of requests, maintaining alignment with enterprise priorities.

· Facilitate coordination across clinical and administrative stakeholders to support execution.

Performance Analytics, Dashboards & Decision Support

· Own the development, standardization, and ongoing refinement of leadership dashboards across access, productivity, quality, experience, and workforce metrics.

· Partner with analytics, finance, and operational teams to ensure data accuracy, consistency, and relevance.

· Translate complex data into clear, actionable insights tailored to leadership and executive audiences.

· Integrate performance data into leadership forums to support informed decision-making and accountability.

Process Design, Standardization & Execution Discipline

· Develop and institutionalize standard operating procedures for leadership forums, initiative tracking, reporting, and governance.

· Drive consistency in tools, templates, and workflows across the practice enterprise.

· Identify opportunities to streamline processes, reduce redundancy, and improve clarity and efficiency.

· Embed a culture of execution discipline, transparency, and accountability across leadership processes.

Foundation Partnership (Collaborative Interface)

· Partner closely with foundation operational leaders to ensure alignment between practice leadership priorities and operational execution.

· Provide clear articulation of leadership needs related to access, capacity, onboarding, and performance.

· Support alignment on KPIs and shared objectives without direct accountability for foundation-managed operations.

· Facilitate resolution of operational barriers impacting performance and patient care delivery.

Required

· Bachelor’s degree required; Master’s degree (MBA, MHA, MPH, or similar) preferred.

· 5+ years of experience in healthcare operations, program management, consulting, or administrative leadership.

· Experience supporting senior leaders, preferably physician or clinical leadership teams.

· Strong ability to operate as a high-performing leader in a complex, matrixed environment.

· Demonstrated ability to structure ambiguous work, drive execution, and manage multiple priorities simultaneously.

· Strong analytical and problem-solving skills, with experience working with performance data and dashboards.

Preferred

· Experience in multi-specialty medical groups or integrated delivery systems.

· Familiarity with California CPOM structure and medical group–foundation partnership models.

· Experience with clinician workforce planning, recruitment strategy, or capacity planning.

Sutter West Bay Medical Group (SWBMG) is a fast-growing, premier, physician led, multispecialty medical group with nearly 500 physicians and advanced practice clinicians serving patients in San Francisco, Northern California and beyond. SWBMG delivers integrated, patient centered care across primary through quaternary care, grounded in clinical excellence, collaboration, and innovation, and is a key partner within Sutter Health’s regional care delivery network.

It is the policy of Sutter Health and its partners to provide equal employment for all qualified individuals; to prohibit discrimination in employment because of basis of race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state or federal law, ordinance or regulation. We promote the full realization of equal employment opportunities through a positive continuing program within each medical group, company, hospital, department, and service area. Equal employment opportunities apply to every aspect of Sutter's employment policies and practices.